Design Resources

Care & Maintenance

Preserving the beauty and performance of your Crossville tile

Crossville tile is manufactured using advanced processes to ensure long-wearing beauty and durability with proper installation and regular maintenance. Some basic care guidelines and considerations are provided here. To ensure the best results when installing and maintaining Crossville tile, consult the Care & Maintenance Guides provided below for individual products.

Proper Care During Installation

Timing & Covering
Crossville® products are considered a finish material, and should only be installed after all heavy construction for the project is complete. Because construction dirt and debris may adversely affect grout, and sometimes tile itself, it is imperative to properly protect both grout and tile between installation and project completion. Crossville recommends using a protective cover placed over the tile surface, such as uncolored Kraft paper, cardboard, plywood or a similar clean, non-damaging protective covering. Do not use plastic, as it may prevent grout and thin-set from curing properly and can also become slippery as construction dust settles. Remove the cover only after all other finishing is complete.

Cleaning the Installation
Complete removal of grout and construction dirt after tile installation is the most important step toward customer satisfaction and successful daily maintenance. Always follow the grout manufacturer’s instructions for proper mixing, curing and cleaning of grout. In most cases, Crossville Porcelain Stone® installations are best cleaned by scrubbing cured grout and tile with hot water and a mild cleaner, followed by a thorough rinsing and removal of the rinse water using a wet vacuum and/or dry toweling. If grout residue remains, contact the grout manufacturer and Crossville for further cleaning instructions.

Stubborn Grout Deposits
Some grout manufacturers provide proprietary products for removing their grout formulations from tile surfaces. These can often be diluted for light deposits or used in stronger concentrations as necessary. Floor scrubbers or buffing machines equipped with nylon pads or brushes are recommended for more aggressive cleaning. A wet vacuum should be used to completely remove suspended grout residue and construction dirt.

Acid washing is rarely recommended and is not usually necessary if the cleaning is done soon after curing.

Acid Cleaners
Take extreme care when using acid or acid-based cleaners, as they can adversely affect the grout. Use only sulfamic acid or phosphoric acid mixed in a solution according to manufacturers’ instructions. Before the acid solution is placed on the floor, thoroughly saturate grout joints with water. Latex- or polymer-modified grouts should only be cleaned with a solution recommended by the grout manufacturer. Always wait until the grout joint has fully cured (usually 7-10 days) before using acidic cleaners.

6 Simple Steps for Successful Maintenance

Follow these basis guidelines when cleaning most kinds of porcelain tile:

  1. All spills should be cleaned as quickly as possible.
  2. Use only the recommended dilution of cleaner. More is not always better; higher concentrations of cleaner will make it more difficult to rinse.
  3. Allow the proper “dwell time” (the amount of time a solution should remain on the floor before rinsing in order to effectively break up soil). Five to ten minutes is typically sufficient.
  4. Scrub with a nylon pad or bristle brush.
  5. Rinse thoroughly with clean, clear water to remove the cleaning solution and emulsified soil. Remove rinse water with a wet vacuum, dry mop or toweling. Don’t skip the rinse! If dirty cleaning solution is allowed to dry on the surface it forms an unsightly film that is difficult to remove.
  6. Using auto-scrubbers and/or wet-extraction machinery can make routine cleaning easier and more efficient.

General Cleaning

General maintenance and cleaning of Crossville Porcelain Stone® tile will vary depending on the surface texture—and, of course, how dirty it is. For general cleaning, first sweep or vacuum to remove loose soil, then lightly damp mop with clean water. Crossville recommends a two-bucket mopping approach, such as the WaveBreak® mopping system by Rubbermaid® (800-347-9800;

For heavier soil, use a mild cleaner or a general household cleaner, followed by a thorough rinsing.

Slightly different cleaning techniques should be used for each of the surface textures offered by Crossville®: Unpolished Matte finish, Polished, Cross-Slate®, Cross-Tread®, Cross-Sheen® Crossdot® and Cross-Grip®. Always consult your Care & Maintenance Guide for best results.