Resources

FAQs


Crossville, Inc. is an elegant way to beautify your home. What's more, it's the most durable surfacing material you can choose for your walls, floors, countertops anywhere you want exciting color and texture combined with the easiest upkeep imaginable.

You may have questions regarding our naturally beautiful, durable, lower maintenance Porcelain Stone products. And, Crossville has the answers!

 Q: Isn't porcelain delicate and easy to break?

  • No. There are different types of porcelain, including dishes and dolls, that can be very fragile. Porcelain Stone by Crossville, on the other hand, is tough and long lasting because it is fired at extremely high temperatures (2000° F and above) until it becomes vitrified (glass-like). This process makes porcelain stone 30 percent harder than natural stones such as granite and marble. Prove it to yourself by trying to scratch a piece of porcelain stone with your house keys. Or, put a pencil under a porcelain stone, step on both sides of the top, and rock back and forth. Ordinary tile or stone would break - not Crossville, Inc.!

 Q: My porcelain sink chipped. Won't porcelain stone chip, too? Or, what if I drop a big can of tomatoes on the kitchen floor?

  • Not to worry. Your sink is merely glazed with porcelain, so the color doesn't go all the way through like it does with porcelain stone. With porcelain stone, there's never a problem with wearing through the color layer. If porcelain stone were to somehow chip, you probably wouldn't even notice - it's the same color inside.

 Q: How does porcelain stone compare in cost to other countertop materials, like granite, laminates or solid surfacings?

  • Porcelain stone may cost more than manmade laminates, but you have to compare value - not price. On the other hand, porcelain stone costs less than most solid surfacing products and some natural stones, like granite. Porcelain stone delivers great looks, an incredible range of color options, easy installation and wipe-clean maintenance.

 Q: I'd like to buy porcelain stone for my great room, but won't it be cold?

  • Not necessarily. Porcelain stone is no different in temperature than anything else in the room; it's just that we tend to equate smooth with cold. (Of course, cool is good in warm weather climates!) Still, it's easy to warm things up with an area rug or two. Or, if you're installing a brand new floor, ask your contractor about under-floor radiant heating. Low-voltage electrical floor warming systems are available, affordable and easy on your heating budget.

 Q: Suppose I put porcelain stone on my kitchen counter. Will it absorb stains or form mildew along the grout lines?

  • Porcelain stone is almost totally non-absorbent, which means it is virtually impervious to stains and mildew. It's the grout between the stones that you need to be savvy about. Many countertops are now installed with 100 percent epoxy grouts that are easy to use, clean up quickly following installation and refuse to stain or mildew. Otherwise, an application of high performance grout sealer is recommended to retard the staining of joints when using conventional sanded grout.

 Q: I want a real bright white tile. The porcelain stone colors look creamy. Will they work with the white background in my wallpaper?

  • Porcelain stone is made from raw materials found in the earth that simply don't come in bright white. Ordinary tile can be made from any kind of clay since the body color is hidden under the glaze, whereas white porcelain stone shows its true color throughout. What's more, Crossville's colors have been carefully designed by top colorist Barbara Schirmeister, ASID, and are meant to blend easily with the whites in other home interior decorating products.

 Q: Why does porcelain stone cost more than ordinary ceramic tile?

  • Because you are getting a superior product. Porcelain stone requires the finest natural ingredients and a rigidly controlled manufacturing process that utilizes the most advanced processes and technology.

 Q: Why are certain colors of porcelain stone more expensive than others?

  • Simply because some colors cost more to manufacture than others. The coloring agents are more expensive and more difficult to control, requiring more technology, time and skill.

 Q: Many ceramic tiles are made in other countries. Is there any advantage to buying porcelain stone that's produced in the U.S.?

  • At Crossville, we think there are three important reasons for purchasing American-made porcelain stone: 1. A first-rate producer: Crossville is recognized as a world class manufacturer, employing the latest technology and technical expertise. 2. Immediate availability: Crossville maintains a 97 percent service level which means you get your tile when you expect it. 3. Domestic investment and environmental responsibility: Located in the heartland of the U.S.A., Crossville has exerted a positive impact on the economy of our community, our employees and their families. We are also keenly aware of our responsibility to the environment and proud of the fact that we have received a number of awards for our eco-conscious manufacturing processes.

 Q: How do you install porcelain stone tile? Does it need a special adhesive or grout? Do you have to seal it?

  • Porcelain stone is installed as easily as ordinary ceramic tile, using the same installation materials. In most cases, your installer will know which setting material is best, but if you're planning a do-it-yourself project, it's a good idea to discuss your particular installation with your tile dealer. Either way, you do not have to worry about applying sealer to any porcelain stone made by Crossville, except our polished finishes. The grinding involved in the polishing process produces microscopic pores that should be sealed with a penetrating sealer (a once-only process that seldom needs reapplication). Otherwise, top sealers and waxes are completely unnecessary. All Crossville products are protected by our unique Cross-Sheen™ finish, which is sprayed on before the stones are fired. Cross-Sheen™ closes the stone's pores, producing a permanent finish that makes stains and scuff marks easy to wipe off.

 Q: What size grout joint should I use?

  • The size of your grout joint is a personal decision that you need to make. Keep in mind, however, that larger grout joints tend to crack and attract more dirt. Crossville suggests a thinner grout joint. As thin as 1/8'' to 3/16'' is best. If your design includes stones of multiple sizes, consider using a 1/4'' grout joint throughout, which adds consistency to the overall appearance.

 Q: How do I keep the polished porcelain stone shining? It looks like a lot of work.

  • The trick to keeping porcelain stone shining is to thoroughly rinse off the dirty wash water when cleaning it. Detergent residue can form a coating that's difficult to remove, even from porcelain stone. Once you've cleaned your polished porcelain stone, dry the floor thoroughly with a soft cloth or a buffing pad to enhance the shine and prevent water spots.

 Q: Do you have an outlet store where I can buy Crossville, Inc. direct?

  • Yes, we have an outlet store. It is located at:

    Crossville, Inc. Store Outlet
    345 Sweeny Drive
    Crossville, TN 38555 (Exit 320 off I-40)
    (931) 484-4248
    Store Hours: 8am - 4pm Central Time
    Monday through Saturday

    They carry discontinued and select grade tile ("select" means it may have: scratches, small chips, shade variation, or not quite square). They also carry setting products and transition pieces. All purchases must be made in person with a limit of 3000 square feet per person.

    Not all products are available at all times so you may need to check with each store for availability before coming.